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Telehealth & Digital Inclusion

What is Telehealth and Digital Inclusion?

OeHI’s Telehealth and Digital Inclusion Initiative develops and supports approaches that lead to increased adoption of telehealth through a framework of digital inclusion, with the goal of digital equity in Colorado. Telehealth is an important avenue to support health care reform, and has the potential to be a tool for addressing long-standing health inequities. OeHI is working with partners across agencies, sectors, and throughout the state to support equitable access to telehealth and to advance programs that work towards all individuals and communities having the information technology capacity needed for full participation in society. 

Telehealth is a broad term that encompasses a variety of telecommunications technologies and tactics to provide health services from a distance. It is not a specific clinical service, but rather a collection of means to enhance care and education delivery.

Digital inclusion refers to activities necessary to ensure that all individuals and communities have access to information and communication technologies, and the skills and resilience to use them. Digital inclusion ultimately leads to digital equity.

Digital equity is a condition in which all individuals and communities have the information technology capacity needed for full participation in society, democracy and economy. The three components of digital equity include access to affordable, high-speed internet, access to affordable, web-enabled technology, and access to relevant and high quality, effective training and support for digital skill development and use.

In order for telehealth to truly benefit those most burdened by inequities and challenges in accessing healthcare, broadband access needs to be ubiquitous, and access to educational opportunities for digital skill development and web-enabled devices must be equitably accessible. Otherwise, telehealth runs the risk of increasing inequalities rather than closing them by only benefiting those who have the broadband access, skills, and devices required for a telehealth visit. 

To learn more about the State's Digital Equity Strategy, check out the infographic below!

View Digital Equity Strategy Infographic

Colorado Digital Access Plan

As the Colorado Broadband Office coordinates broadband efforts to create more access to high-speed internet, they have partnered with the Office of the Future of Work (OFW) and the Office of eHealth Innovation (OeHI) to lead activities related to digital literacy and inclusion. OFW and OeHI are leading the creation and implementation of the Colorado Digital Access Plan. For more information on this and digital literacy and inclusion efforts, visit the OFW’s Digital Equity, Literacy, and Inclusion Initiative webpage or reach out to gov_ask_oehi@state.co.us.

To learn more about the work happening at the Colorado Broadband Office and how to get involved in their initiatives, visit their webpage.

Search bar with "Colorado Digital Access" and a man using a tablet to complete a task

Telehealth and Digital Inclusion Projects at OeHI

Telehealth Payment and Denials Parity Project

Providers have reported challenges and claims denials when attempting to bill for telehealth, particularly with commercial payers. Respondents to the Colorado Provider Telehealth surveys (more information below) indicated that low or no reimbursement is challenging, with 19% of respondents indicating that it will not be easy to continue using telehealth in a way that is financially viable for their practice. However, payment parity for telehealth services has been in place in Colorado since 2017, and in 2020 Colorado expanded parity further. 

OeHI partnered with Center for Improving Value in Health Care (CIVHC) and the Department of Insurance to analyze both Colorado All Payer Claims Database (APCD) data and denials data collected by the Division of Insurance from five commercial payers. The goal of this project was to see if existing legislation has resulted in payment parity between in-person and telehealth services in Colorado, and if there is parity in the rate of claims denials for telehealth compared to in-person services.

Key findings include:

  • 42 of 70 CPT codes analyzed had significantly lower reimbursement for telehealth in 2020, but improved to 28 out of 70 in 2021;
  • Office or Other Outpatient E&M Visits (for new and existing patients) and Medical Nutrition Therapy Procedures showed the largest gap in reimbursement parity;

Key findings for the denials analysis coming soon!

The reports can be found below:

2023 Telehealth Report

OeHI partnered with the Peer Mentored Care Collaborative within the Colorado Anschutz Medical Campus on an evaluation tying outcomes and notable differences based on payer source and population between virtual care and in-person visits. This includes Colorado program evaluations and their impact in the state, and initial recommendations on increasing equitable access to telehealth.

Colorado Telehealth Provider Survey Reports

OeHI and Prime Health conducted a survey to healthcare providers and staff in 2021 to better understand how the state can support expanded telehealth services in Colorado. This group conducted a follow-up report in 2022 to see how these needs evolved after the height of the COVID-19 pandemic. The reports provide context for telehealth decision-making and policy in Colorado, and how we can support Colorado providers. 

The reports can be found below:

  • 2021 Colorado Telehealth Provider Survey Report (PDF)
  • Key findings include:
    • 71% of respondents are motivated to increase the use of telehealth in their practice;
    • Top barriers to expanding telehealth include patient technology challenges and telehealth workflows;
    • Respondents identified lack of access to broadband and internet, digital literacy, and a preference for in-person visits as the most significant barriers for patients in accessing telehealth. 
       
  • 2022 Colorado Telehealth Provider Survey (PDF)
  • Key findings include:
    • Patient access to telehealth services remains an issue, with broadband/internet access and digital literacy the top two barriers to patient access identified by telehealth providers;
    • Training remains the top resource need identified by all providers (those currently utilizing telehealth and those who are not)
    • Sentiments and utilization of telehealth remain positive.

Non-Governmental Funding for Health IT in Colorado

OeHI worked with students from UC Denver to conduct a landscape analysis of private and nonprofit funding opportunities to support health IT, specifically telehealth, electronic health records, and cybersecurity in order to understand gaps in funding and potential partnership opportunities.

Effects of Remote Patient Monitoring

OeHI and the Department of Health Care Policy & Financing's Health Programs Office partnered with the Colorado Health Institute (CHI) to examine the effect of remote patient monitoring (RPM) on health outcomes, potential cost savings from RPM, and operational considerations for providers considering implementing RPM. CHI reviewed information from peer-reviewed literature, white papers, and industry publications, and spoke with a telemedicine expert and the Colorado Rural Health Center (CRHC) to inform this memo.

The published findings can be found below:

Three Publications on the Value of Telemedicine During the COVID-19 Response

OeHI partnered with the Colorado Health Institute (CHI) to examine the value proposition of telehealth services in light of the COVID-19 pandemic and Colorado’s rapid transition to virtual care delivery. CHI developed an analysis plan that utilized key informant interviews and electronic health record data from the Colorado Health Observation Regional Data Service (CHORDS) network to answer key questions related to utilization and access, outcomes and quality, and provider and patient experience.

The published findings can be found below:

Value of Telemedicine through the Eyes of Three Colorado Providers

In collaboration with OeHI, the Colorado Health Institute (CHI) examined the impact of utilizing telemedicine during the COVID-19 pandemic. Over the course of July and August of 2020, CHI conducted interviews with both patients and providers at Axis Health System, Family Practice of Holyoke, and The Mental Health Center of Denver.

CHI documented these conversations and created the following reports to illustrate the value of continuing to promote telehealth efforts across the state of Colorado. These reports dive into the incredible use of telemedicine at these clinics during COVID-19, challenges faced, sustainability, and the path forward.

CHI's provider profiles are now published and available using the links below:

Expanding Telemedicine Capabilities

In support of Medicaid providers throughout the state, OeHI, in partnership with Contexture (formerly Colorado Regional Health Information Organization) and Quality Health Network (QHN), funded 34 projects in 2020 to support infrastructure and technology to expand telemedicine capabilities, totaling $2 million.

A full list of the telemedicine projects can be found here. These projects focused on:

  • Narrowing the digital divide between rural and urban providers
  • Mental and physical health providers
  • Advancing health equity to vulnerable populations

Telehealth + Broadband RFA

HB21-1289 directed the Colorado Broadband Office to award grants to providers of telehealth services. In partnership with OeHI, over $6 million was granted to 11 organizations serving 36 of Colorado’s counties. The grantees include behavioral health providers, hospitals, emergency care responders, and the Department of Corrections.

The funds are going to support organizations in bolstering their internet connectivity, lending devices to patients so they can access care virtually, supporting the implementation of remote patient monitoring and eConsults, and purchasing equipment to further support provider capacity to see patients virtually.

This funding opportunity is no longer accepting applications.

Colorado Health Innovation Resource Platform

The 2021 Colorado Health IT Roadmap prioritized the creation of a Colorado Innovation Resource Center (now the Colorado Health Innovation Resource Platform, or CHIRP) for healthcare providers to access trusted information, resources, and support for health IT, virtual and remote health services and other digital health solutions. This platform would streamline and coordinate access to existing resources, such as information, technical assistance, training, workforce support, and more. OeHI partnered with Prime Health to gather stakeholder input and plan the logistics of creating and implementing the Innovation Resource Platform.

The Logistics Plan includes a comprehensive framework for the development of CHIRP, recommendations for a budget, governance, and best practices for communications. OeHI is exploring the feasibility and next steps for CHIRP in 2023-2024.

Reproductive and Sexual Health Chatbot

OeHI partnered with Clinic Chat to develop a chatbot to help people seeking reproductive health services learn what services are available in Colorado, what people seeking care can expect, how to maintain privacy around accessing services, and how to access care.

The artificially intelligent (AI) chatbot uses natural language processing (NLP) and machine learning (ML) via a web-enabled and/or phone-based text message enabled technology platform.

The chatbot is live on the websites of the Colorado Black Health Collaborative and Boulder Valley Health Center, and we hope to add more in 2023-2024 to facilitate access to and utilization of safe and effective reproductive health services.

The Telehealth Equity Dashboard - Coming Soon!

OeHI partnered with CIVHC to better understand inequities in telehealth access in Colorado. This dashboard will show census tract level analysis of telehealth and in-person utilization to understand indicators of access barriers beyond broadband, and will include tying a variety of known access barriers with different demographic groups using American Community Survey data.

The aim of this analysis is to dig into inequities in telehealth access, and in turn guide interventions and programming to create more equitable access.

State Funded Telehealth Project Dashboard

Through a collaborative partnership between OeHI and Health Care Policy and Financing (HCPF), a state-funded telehealth project dashboard was developed to provide information on state-funded telehealth activities and interventions occurring throughout Colorado. The intention of this dashboard is to support state agency coordination and collaboration on telehealth funding and programs. This tool is meant to help track, analyze, and plan state telehealth programs/projects, with an overarching goal of equitable distribution of resources and support across Colorado. 

View the Dashboard

For definitions, data elements, and a brief background on this dashboard, check out this resource.

Projects per Funding Agency. HCPF, CDPHE, and OeHI each have a circle representing how many projects they have funded. OeHI has the largest circle in yellow.

Get Engaged

If you're interested in getting engaged, please reach out to our Ask OeHI email address at gov_ask_oehi@state.co.us.